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Engaging Diverse Generations in the 21st Century Workplace
Haysetta Doresa Shuler, Kimily Faulk, Barbara Hidleburg-Johnson, Demetrice Williams
Pages - 31 - 39 | Revised - 30-06-2016 | Published - 31-07-2016
MORE INFORMATION
KEYWORDS
Generational Diversity, Engagement, Baby Boomers, Gen Xers, Millennials.
ABSTRACT
At present, organizational leaders are facing the dilemma of maintaining a productive workforce
comprised of generational differences that hinder social cohesion and productivity in the
workplace. Most of the conflict centers around a difference in work expectations. This review will
discuss characteristics, employment patterns and provide a brief background into past and
present events that impact various behaviors of Baby Boomers, Generation X, and Millennials
and pertain to engagement in the workplace. Specific characteristics differentiate the behaviors of
each generation. Understanding these aspects are pertinent to effective business practices in the
engaging of diverse generations in the workplace. Although this may be true, not all individuals
will share every characteristic of their age group; however, understanding these individualities
may make it easier for business leaders to recognize them and know how they manifest
themselves in the employee and organization.
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Mr. Haysetta Doresa Shuler
Winston Salem State - United States of America
shulerh@wssu.edu
Miss Kimily Faulk
University of Phoenix - United States of America
Miss Barbara Hidleburg-Johnson
University of Phoenix - United States of America
Mr. Demetrice Williams
University of Phoenix - United States of America
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